Losing your cruise boarding pass can cause anxiety, especially when you’re excited to embark on your long-awaited vacation. Fortunately, Royal Caribbean has systems in place to help you recover your boarding documents quickly and easily. Whether your printed pass is misplaced, deleted from your email, or inaccessible through the app, the situation is entirely fixable.
In this comprehensive guide, we’ll walk you through exactly what to do if you lose your Royal Caribbean cruise boarding pass, how to reprint or recover it online, and what steps you can take to ensure a smooth check-in process at the terminal.
Your Royal Caribbean boarding pass (also called a SetSail Pass) is your digital or printed ticket to board the ship. It contains essential details, including:
Guest names and reservation numbers
Cruise ship and sail date
Boarding time and terminal information
Stateroom details
Check-in barcode used by port security
While losing this pass might feel stressful, rest assured — Royal Caribbean staff can access your booking as long as you have valid identification and your reservation number.
When you complete your online check-in via the Royal Caribbean website or app, the cruise line sends a confirmation email containing your boarding pass.
If you’ve misplaced your printed version, search your email for:
Subject line: “Your SetSail Pass is Ready” or “Royal Caribbean Cruise Check-In Confirmation”
Sender: Royal Caribbean International
Once found, you can download and reprint the pass or simply show it digitally at the port using your smartphone.
Tip: Add “Royal Caribbean” to your email’s search bar and check your spam or promotions folder if you can’t find it in your inbox.
If you lose your printed pass but have access to the Royal Caribbean mobile app, recovering it is simple.
Open the Royal Caribbean app on your mobile device.
Log in using your Royal Caribbean account credentials.
Select your upcoming cruise from the “My Cruises” section.
Tap on “View SetSail Pass.”
Show the digital barcode to the port agent during boarding.
You can also take a screenshot of the digital pass to keep a backup on your device, just in case internet connectivity becomes an issue at the port.
If you can’t use the app or prefer a paper copy, you can log in to your Royal Caribbean account on a desktop or mobile browser.
Visit portjourney
Click on “Sign In” and log in using your credentials.
Navigate to “My Cruises” under your profile.
Select your upcoming cruise reservation.
Choose “Check-In” and click “View or Print SetSail Pass.”
Download and print your boarding pass again. Make sure you have one copy per guest, as each person must present their individual SetSail Pass at check-in.
If you arrive at the cruise terminal and realize you’ve lost or forgotten your boarding pass, don’t panic. Royal Caribbean has procedures to verify your identity and reservation.
Go to the Royal Caribbean check-in counter.
Inform the staff that you’ve lost your boarding pass.
Provide valid identification.
A passport or government-issued photo ID will help them locate your booking.
Give your reservation number or sailing details.
If you remember your booking number, the process is even faster.
Receive a reprinted SetSail Pass.
The check-in agent can print a new boarding pass on-site within minutes.
As long as you have valid ID and your name matches the booking, you will still be allowed to board without issue.
If you lose access to both your email and app, or you’re unsure about your login details, the Royal Caribbean customer care team can help.
You can reach them by phone (U.S. and Canada) or via the “Contact Us” page on their website.
When calling, be prepared with:
Your full name (as listed on your booking)
Sailing date and ship name
Email address used for the reservation
The representative can resend your boarding pass email or assist with account recovery so you can reprint your documents.
If you’re having trouble retrieving your boarding pass, here are a few quick fixes:
App Not Updating: Log out and back into the Royal Caribbean app to refresh your cruise information.
Email Link Not Working: Try opening the email in a different browser or device.
Check-In Not Complete: You must complete all online check-in steps (including passport info and emergency contact) before the SetSail Pass becomes available.
Shared Bookings: If someone else booked your cruise, ask them to share the confirmation email or reprint your boarding pass from their account.
To avoid last-minute stress, follow these preventive tips before your next cruise:
Download and Save Early: As soon as your SetSail Pass becomes available (about 45 days before sailing), download it to your phone or print multiple copies.
Keep a Digital Backup: Save the PDF version of your boarding pass in your email or cloud storage.
Use the Royal Caribbean App: The app is the easiest and most reliable way to access your documents on embarkation day.
Double-Check Check-In Status: Ensure your check-in process is complete at least 3 days before your sailing date.
Carry Identification: Always bring your passport or ID — it’s your ultimate verification tool if your pass goes missing.
By following these tips, you’ll minimize disruptions and ensure a smooth boarding experience.
If you misplace not only your boarding pass but also other cruise documents, such as luggage tags or shore excursion confirmations, you can recover them easily online.
Luggage Tags: Download and print new ones from your “My Cruises” page.
Excursions and Packages: Your onboard account will have digital records.
Travel Insurance Details: Contact your insurance provider for a replacement policy document.
Royal Caribbean staff at the terminal can also confirm your booking and purchases once you verify your identity.
Losing your Royal Caribbean boarding pass isn’t the end of your vacation dreams. Thanks to modern technology and efficient customer support, the cruise line makes it easy to reprint, recover, or replace your pass before or at the port.
Whether you reprint it from the website, access it through the Royal Caribbean app, or have it reissued at check-in, the process is quick and stress-free. Just remember to bring valid identification, and you’ll be sailing smoothly in no time.
1. What should I do first if I lose my Royal Caribbean boarding pass?
Check your email or log into the Royal Caribbean app to re-download or reprint your boarding pass.
2. Can I board without my printed boarding pass?
Yes, as long as you have a valid ID and your booking details, Royal Caribbean staff can reprint your boarding pass at the port.
3. How can I reprint my boarding pass online?
Log into your Royal Caribbean account, go to “My Cruises,” and select “View or Print SetSail Pass.”
4. Can I use the Royal Caribbean app instead of a paper pass?
Yes, you can present your digital SetSail Pass through the Royal Caribbean app for boarding.
5. What if I lose access to my email and app?
Contact Royal Caribbean customer care for assistance in retrieving or reissuing your boarding documents.
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