You’ve booked your dream vacation with Royal Caribbean, but when you log into your account or open the app — your cruise is nowhere to be found. This can be frustrating, especially if you’re eager to start planning excursions, dining, or entertainment. If you’ve ever asked, “Why isn’t my Royal Caribbean cruise showing up?”, you’re not alone. Many guests encounter Royal Caribbean app errors, missing cruise details, or account linking issues before their sailing.
When your booking disappears or doesn’t appear at all, it’s usually due to one of the following issues:
The most common reason for a missing cruise booking is that your reservation hasn’t been linked to your online profile. Even if you booked directly through Royal Caribbean, you still need to connect your confirmation number manually to your account.
If a travel agent booked your cruise, it may not automatically appear in your Royal Caribbean account until you add the reservation yourself.
Your cruise confirmation number is essential to access your booking online. If you entered the wrong number or mistyped it, your reservation won’t appear. Check your booking confirmation email for the correct number and try again.
Sometimes the Royal Caribbean app error or temporary website issues cause cruise details to disappear. These errors are often short-lived and can be resolved by logging out, updating the app, or trying again later.
If you accidentally created multiple Royal Caribbean accounts or used a different email address when booking, your cruise may be tied to a different login. Always confirm you’re signing into the same account used during your booking.
If you transferred your reservation to a travel agent after booking directly with Royal Caribbean, the booking may temporarily disappear from your account while the transfer is processed.
If your Royal Caribbean cruise disappeared from the app, follow these troubleshooting steps to fix the issue:
Start by logging out of the Royal Caribbean app and logging back in. This simple step often refreshes your account data and restores missing cruises.
You can manually link your booking to your account using your reservation number, last name, and sailing date.
To do this:
Open the Royal Caribbean app or visit the Royal Caribbean website.
Go to “My Cruises” or “Find a Cruise”.
Select “Add a Cruise” or “Link a Reservation.”
Enter your booking details.
Once verified, your cruise should appear in your profile within minutes.
Ensure that your Royal Caribbean app is updated to the latest version. Older versions may experience sync or login issues that prevent cruise details from showing.
If the app continues to show an error or blank page, clear your cache (for Android users) or uninstall and reinstall the app. Reinstalling refreshes the app’s connection to Royal Caribbean’s servers.
Slow or unstable WiFi can prevent your app from properly syncing your cruise information. Switch to a stronger connection or try using cellular data instead.
If the app isn’t showing your cruise, it’s wise to confirm your reservation on the official Royal Caribbean website:
Visit portjourney
Click on “Sign In.”
Go to “My Cruises.”
If your booking doesn’t appear, click “Add a Cruise.”
Enter your confirmation number, last name, and sailing date.
Once you’ve linked your cruise online, it will also sync automatically to your mobile app.
Your Royal Caribbean confirmation email contains all essential booking details, including your confirmation number, sailing date, and passenger names.
If you can’t find your cruise in your account, use this email to:
Verify the correct confirmation number.
Confirm the email address used for booking.
Check that your name matches your Royal Caribbean account exactly (typos can cause errors).
If you never received a confirmation email, check your spam or junk folder, or contact your travel agent or Royal Caribbean customer service for a copy.
Sometimes, your Royal Caribbean account problem may be the root cause. Here’s how to address common account-related errors:
Duplicate Accounts: If you accidentally created multiple profiles, merge them by contacting customer care.
Profile Name Mismatch: Ensure the name on your account matches your booking exactly — including middle initials or hyphenated names.
Incorrect Email Address: A small typo in your email can cause your booking to link to the wrong account.
If none of these work, Royal Caribbean’s IT support team can manually locate and connect your cruise to your account.
If you’ve tried all the above and your cruise booking is still not visible, it’s time to contact Royal Caribbean customer care for assistance.
Contact Information:
U.S. & Canada
Outside the U.S.: Visit for regional numbers
When calling, have these details ready:
Full name (as listed on the reservation)
Booking confirmation number
Email address associated with the booking
Sailing date and ship name
The support team can verify your booking, resolve Royal Caribbean app errors, or re-link your reservation manually.
If your cruise was booked through a travel agent, it might take longer for your booking to appear in your Royal Caribbean account. Agents often manage group or linked bookings, and these may not sync immediately with individual online profiles.
To fix this:
Contact your travel agent for the Royal Caribbean booking number.
Add it manually to your account using the “Link a Reservation” feature.
Confirm with your agent that your email and spelling match what they entered in the booking system.
In some cases, your cruise may initially appear in the app or website but then vanish later. This can happen due to:
System maintenance or updates.
Transfer of the booking to a travel agency.
Payment processing errors or declined deposits.
Name changes or booking modifications.
Usually, this is temporary and resolves once the system updates. If it doesn’t reappear after 24–48 hours, contact Royal Caribbean support to verify that your booking is active.
To avoid future problems with your Royal Caribbean booking not showing up, follow these best practices:
Always use one consistent email address for all bookings.
Link your reservation immediately after booking.
Verify that your travel agent uses the same email you use for your account.
Keep your app updated before every trip.
Double-check that your payment was successfully processed.
Being proactive ensures your cruise information is always visible when you need it.
If you’ve been wondering, “Why isn’t my Royal Caribbean cruise showing up?”, the issue usually boils down to a simple account linking error, app glitch, or incorrect information. The good news is that these problems are easy to fix by manually adding your reservation, updating your app, or contacting Royal Caribbean’s customer care team.
Your dream vacation is still waiting — it’s just a matter of connecting your booking correctly so you can start planning and get ready to set sail with confidence.
1. Why isn’t my Royal Caribbean cruise showing up in my account?
It’s often due to an unlinked reservation, wrong confirmation number, or using a different email address than the one on your booking.
2. How do I link my cruise to my Royal Caribbean app?
Open the app, go to “My Cruises,” select “Add a Cruise,” and enter your booking number, last name, and sailing date.
3. What should I do if my Royal Caribbean booking disappeared from the app?
Log out and back in, reinstall the app, or contact customer care to verify your booking.
4. Can a travel agent fix a missing cruise booking?
Yes. If your cruise was booked through a travel agent, ask them to verify that your name and email match what’s on file with Royal Caribbean.
5. Who do I contact for help with Royal Caribbean booking problems?
Call Royal Caribbean Customer Service or visit their contact page for assistance.
Recent Guide
Your ultimate guide to cruise adventures. Discover amazing destinations, find the perfect cruise, and create unforgettable memories on the high seas.
Quick Links
Cruise Types
© 2026 Portjourney.com. All rights reserved. | Privacy Policy | Terms of Service
